Say Goodbye to Phone Cards
CallDirek® Long Distance enables you to call anywhere in the world with great rates and without any connection fees.
FAQ Pinless service
- How do I Register for CallDirek® Long Distance?
- How do I place a call?
- What are the Registered Phone numbers?
- What if I need to make a call from a phone that I have not registered?
- How can I put money on my account?
- What countries can I call?
- How do I get assistance if I have a problem or want to earn cash by becoming a CallDirek® agent?
- Why was my credit card declined?
How do I Register for CallDirek® Long Distance?
The easiest and most convenient way is via our website. If you need additional help or do not have Internet access, you may register over the phone by calling our 24/7 Customer Service at 1-866-673-4735 or visit one of our authorized agents.
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How do I place a call?
Using the CallDirek® service involves 3 simple steps:
Register
You must register in order to gain access to our services. After registering, you will be able to purchase calling time, check your account balance, view your call history, and make long distance phone calls All personal information you provide to CallDirek® is protected according to our privacy policy.
Purchase calling time
All payments are done via credit cards online or through our authorized agents. You can purchase additional calling time at any time.
Place calls
Dial our access number first, then enter your destination number.
Please, use the following dialing format:
For Domestic Calls ( US, Canada ) : 1 + area number + phone number;
For International Calls: 011 + international number + area number + phone number
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What are the Registered Phone numbers (ANI)?
You are able to register up to 10 phone numbers on your account. These are numbers that the customer expects to make frequent calls from. By registering these phone numbers, the user avoids the hassle of entering a PIN number when making a long distance call. This feature enables users to easily access the service from the comfort of their home, office and cellular.
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What if I need to make a call from a phone that I have not registered?
If a user needs to make a call from a phone number that is not one of the registered phone numbers, they simply login into their accounts, select the “add number” option, type in the additional number and click “add’, or simply use your pin #.
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How can I put money on my account?
Website: Log into your “customer” account at www.CallDirek®.com , click the “recharge” option, fill out your credit card information as well as the amount to be added and submit your request.
Customer Service: You can recharge your account at any time with a live operator at our 24/7 customer call center 1866-673-4735.
Cash transactions: Visit a CallDirek® authorized agent nearest you.
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What countries can I call?
With the CallDirek® prepaid long distance service you can call anywhere in the world.
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How do I get assistance if I have a problem or want to earn cash by becoming a CallDirek® agent?
You can call our Customer Service using our toll-free number 1-866-673-4735 or email us your questions to the following email address:info@CallDirek®.com.
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Why was my credit card declined?
There are several reasons why your credit card might be declined by our system. The most common reasons are:
- Incorrect expiration date - check to make sure you have the correct expiration date;
- Incorrect credit card number - make sure that you are entering the correct 16-digit credit card number along with the CVV2 security code;
- Incorrect billing address - make sure the billing address you enter matches the address where your monthly credit card statements are mailed each month;
- Insufficient Funds - make sure the amount you are trying to purchase does not exceed your credit card limit;
- Credit card reported missing or stolen. Credit card fraud;
- We prosecute credit card fraud to the full extent of the law.
If you are unsure why your credit card was declined by our system, please contact your issuing bank for further information.
