Save over 75% on Your Phone Bills
Use your high-speed Internet connection for local, long distance, and international calls... all for one price and one convenient monthly bill!
CallDirek® VOIP FAQ
- What is CALLDIREK® VoIP service?
- What are the different CALLDIREK® plans?
- What are the requirements to use CALLDIREK®?
- How do I sign up for CALLDIREK® VoIP service?
- What happens when I sign up for CALLDIREK®?
- What are the features available using my CALLDIREK® Phone?
- What payment methods does CALLDIREK® accept?
- How do I install my new CALLDIREK® phone adapter?
- How do I make a phone call using CALLDIREK®?
- Can I use CALLDIREK® when I travel?
- How can I check my calling detail?
- Do I need to have my computer on at the same time?
- Are conversations on a CallDirek® VOIP line secure?
- If I choose a number that is out of the area code that I live in, will people outside of my local area be charged for calling me?
- Will I still be listed in directory assistance?
- Can I dial 900 numbers with my CallDirek® VOIP service?
What is CALLDIREK® VoIP service?
With CallDirek, you have all sorts of great features to choose from when using your high-speed Internet connection for local, long distance and international calls. All of our great features are available for one fixed price and one convenient monthly bill. You have the ability to make unlimited Internet calls to your family and friends, you get a free phone number that's all yours, and there will be additional features to look forward to very soon!
Back to Top
What are the different CALLDIREK® plans?
CallDirek® gives you three different tiers of long distance service to choose from:
- CallDirek® Basic: FREE 500 minutes/$11.99 per month to call on-net countries /regions.
- CallDirek® Residential Unlimited: $22.99 per month to call on-net countries/regions.
- CallDirek® Business Unlimited: FREE unlimited minutes $49.99 per month to call on-net countries/regions.
Any calls made to destinations not included in your calling plan (or per-minute charges that exceed your calling plan) will be deducted from your prepaid account balance.
Back to Top
What are the requirements to use CALLDIREK®?
Simple: a telephone, a phone adapter and broadband Internet service.
Back to Top
How do I sign up for CALLDIREK® VoIP service?
You can sign up online or by calling 1-866-673-4735 to order by phone.
Back to Top
What happens when I sign up for CALLDIREK®?
CallDirek® plans will automatically come with a new, free phone number. This number will be good for making or receiving phone calls, and comes with the advanced, unique telephony features that are exclusive to CallDirek® plans.
Back to Top
What are the features available using my CALLDIREK® Phone?
Voicemail, On-Net Free Calling, 3-Way Calling, Area Code Selection, Speed Dial, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Call Return (*69), Anonymous Call Rejection (ACR), Do Not Disturb (*78), Last Number Redial, and Repeat Dialing.
Back to Top
What payment methods does CALLDIREK® accept?
Visa, Master Card, Discover and American Express
Back to Top
How do I install my new CALLDIREK® phone adapter?
Our phone adapters are fully and automatically configured for you, right out of the box. All you need to do is connect your CallDirek® adapter to your phone and your broadband connection and you are ready to start making and receiving calls. That's all there is to it!
Back to Top
How do I make a phone call using CALLDIREK®?
You simply need to follow the calling instruction below.
-
To call within the United States, to Canada or to the Caribbean:
Enter 1 + area code + phone No.
-
To call other country:
Enter 011 + country code + city code + phone No.
Back to Top
Can I use CALLDIREK® when I travel?
Yes. Your CallDirek phone adapter can work with broadband connections anywhere in the world.
Back to Top
How can I check my calling detail?
Your CallDirek® personal account will have all details about your calling records. You can modify your account information, check your calling details and recharge your prepaid monthly fees just by logging in.
Back to Top
No, you won't need to keep you computer on if you're using CallDirek® service. You will, however, need to use your cable or DSL modem with the CallDirek® phone adapter.
Back to Top
Are conversations on a CallDirek® line secure?
A conversation on a CallDirek® line is actually more secure than one over an ordinary phone line. A VoIP conversation is broken up into pieces called packets. These packets are sent over the Internet and reassembled at the listener's end. Packets contain no meaningful identifiers in them. Your account information, for example, is not transmitted in these packets. The packets don't necessarily take the same path over the Internet, and will travel only to the intended location (the listener). This means that someone can't simply tap into your conversation, or redirect your packets somewhere else.
Additionally, our servers that handle calls have various security features to prevent unauthorized access to the internal network. All of this makes CallDirek® an extremely secure means of communication.
Back to Top
If I choose a number that is out of the area code that I live in, will people outside of my local area be charged for calling me?
Yes, you can choose a number in any area code where CallDirek® has service. If you choose a number outside of your local calling area, though, normal long distance, regional or local charges may apply for anyone who calls you. These charges are dependent on the specifics of their phone provider and calling plan.
Back to Top
Will I still be listed in directory assistance?
No, we will not list your number in directory assistance unless you request that we do. If you were in your local directory's white pages before, you have the option to retain your listing should you transfer your number to CallDirek®. You'll find two boxes on the Number Transfer Authorization form that will give you that option. New CallDirek® numbers will not be listed in a phone directory.
If you wish to stop receiving telemarketing phone calls, you may go to https://www.donotcall.gov?refer_id=WEBFT0706010001W1 to register your number on the National Do Not Call List.
Back to Top
Can I dial 900 numbers with my CallDirek® service?
CallDirek® does not provide service to toll area codes such as 900.
