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Support for VOIP Adapter FAQ
- Why is there a red light flashing on my CallDirek® Box?
- How do I install the CallDirek® Box to my Internet connection?
- My connection seems to be fine but why can’t I hear any dial tone?
- How do I reboot my CallDirek® Box?
- Why do I ever have to reboot my CallDirek® Box?
- How do I reboot my Internet Connection?
- I am experiencing poor audio reception, is there anything I can do to improve the quality?
- Why do I get a busy tone when making a call?
Why is there a red light flashing on my CallDirek® Box?
A flashing red light on your CallDirek® box is a signal that there's a problem with the connection on the CallDirek® box itself. It means that either the internet connection is down or the cables are not properly connected. If this is the case, try rebooting the CallDirek® box, the Internet connection or both.
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How do I install the CallDirek® Box to my Internet connection?
In almost all cases, setting up the CallDirek® box is a plug-and-play installation. The CallDirek® box has complete instructions, or you can consult the online installation guide. If difficulties arise with installation contact our technical support.
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My connection seems to be fine but why can’t I hear any dial tone?
The CallDirek® Box may have lost connection to the Internet. Please reboot the CallDirek® Box and if the problem persists, please make sure that your phone line is connected to both the CallDirek® Box and to your telephone set.
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How Do I reboot my CallDirek® Box?
Much like rebooting a cable modem, just disconnect the power to the CallDirek® box for at least ten seconds, and then reconnect again. Wait until the red light stops flashing before picking up the phone.
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Why do I ever have to reboot my CallDirek® Box?
Sometimes because of a thunderstorm, power outages, or other types of power surges the CallDirek® Box may freeze up and not work until a reboot is done.
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How do I reboot my Internet Connection?
First, unplug the power to your Internet Modem (Cable or DSL connection), your Router if you are using one, and the CallDirek® Box. Wait 45 seconds and ensure that all the network cables are well connected into the jacks on all the devices. Then, plug the power back into the devices, one at a time, in the following order:
- Internet (cable or DSL) Modem
- Wait until the power light and the external network connection light comes back on (Wait at least 30 seconds)
- Connecting back up to the Internet Service Provider might take a minute or two
- Router
- Wait for the light to come back on for power, status and all LAN lights except for the one going to the CallDirek® Box before going further. (Wait at least 45 seconds)
- CallDirek® Box
Once the light stops blinking on the CallDirek® Box, the connection has successfully been rebooted. Ensure that you have a dial tone, if not please contact our technical support.
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I am experiencing poor audio reception, is there anything I can do to improve the quality ?
- Close any video streaming program or Internet video/music sharing program (Limewire,Kazaa) on your computer. These types of programs use up a significant portion of your available bandwidth and can cause audio quality issues.
- Upgrade your home router’s firmware to the latest version available from the router manufacturer. Problems regarding dropped calls and one way audio issues are sometimes the result of an issue in the home router firmware, and upgrading the firmware of the router and/or rebooting the router may fix the issue.
- Try using another telephone to make sure the problem is not with the telephone you have connected to the CallDirek® Box.
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Why do I get a busy tone when making a call ?
There are several reasons this may occur. One reason might be a problem with the Internet connection. Other possible reasons would be if the party you are calling has disconnected their phone line or is busy on the line.
